Six Voices

The Moments of Magic Tapstack is a must for everyone in any occupation in any business. The customer-service concepts are timeless and work whether you are the president, the secretary or the mail clerk. It is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will get you and everyone in your organization started on the road to delivering excellent service to your customers.

One of the important truths that businesses are becoming aware of is that everyone is involved in service. You might be a bus driver or an assembly line worker. It doesn't matter. This tapstack is for you. Every point of contact with a customer is a moment of opportunity. It is up to you to turn that moment into an unforgettable experience that will send that customer tooting your horn all over town.

About Tapstack

Six Voices' Tapstack format offers a unique and surprisingly fun way to explore your favorite books. By distilling them down to a selection of engaging "cards" like only the iPhone could provide, Tapstack offers you a great way to read on-the-go. Swipe, shake, rotate and spin your way through the most important points from top-selling titles.

Shep Hyken is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s! The book upon which this Tapstack is based, Moments of Magic is his best-selling book.